Limited Warranty

AC Electronics, Inc. 3401 Avenue D, Arlington, TX. 76011, (hereinafter called "AC') warrants to the purchaser that its lamp ballast or drivers/power supplies (hereinafter called "Lighting Product[s]") will be free from defects in material and workmanship for the specified warranty periods beginning from the date of manufacture. The warranty period and the manufactured date is printed on the Lighting Product label.

If it appears within the specified warranty period, written on all specification sheets, that any AC Lighting Product does not meet the warranty specified above, AC, at its option, will either repair or replace the Lighting Product at AC's expense. AC extends this limited warranty to the original or first end-user purchaser only. This warranty is conditional based upon proper storage, installation, use and maintenance.

This warranty is not applicable to, and AC makes no warranty whatsoever with respect to, any Lighting Product not installed and operated in accordance with the National Electric Code (NEC), the Standards for Safety of Underwriters Laboratories, Inc. (UL), Standards for the American National Standards Institute (ANSI) or, in Canada, the Canadian Standards Association (CSA). Nor is this warranty applicable to any Lighting Product which has not been installed and operated in accordance with AC's specifications and connection diagrams or Lighting Products which have been subjected to abnormal operating conditions. This includes, but is not limited to, excessive temperatures as specified in AC's published literature. The conditions for any tests (to be) performed on Lighting Products which are claimed to have not performed in accordance with the terms of the warranty shall be mutually agreed upon in writing and AC may be represented at any such tests.

NO IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE SHALL APPLY BEYOND THE AFOREMENTIONED WARRANY PERIOD. The foregoing warranty is exclusive of all other statutory, written or oral warranties and no other warranties of any kind, statutory or otherwise, are given or herein expressed. Warranty claims are to be made in accordance and AC's published Warranty Service Program which is available upon request. This warranty sets forth AC's obligations and responsibilities regarding its Lighting Products and is the exclusive remedy available to the claimant.

LIMITATIONS OF LIABILITY. Under no circumstances, whether as a result of breach of contract, breach of warranty, tort, strict liability or otherwise, will AC be liable for consequential, incidental, special or exemplary damages, including, but not limited to, loss of profits, loss of use or damage to any property or equipment, cost of capital, cost of substitute product, facilities or services, down time costs or claims of claimant's customers. AC 's liability for all claims of any kind or for any loss or damages arising out of, resulting from or concerning any aspect of this warranty or from the Lighting Products or services furnished hereunder shall not exceed the price of the specific Lighting Product which give right to the claim, except in accordance with AC's Technical Engineering Service Program.

Labor Replacement Cost for non residential applications only: In all cases, only with prior written approval from AC Electronics will labor allowances be reimbursed. Maximum labor replacement costs are:
- $10.00 for Normal Power Factor Ballast/Power Supply/Driver.
- $10.00, this includes cost for lifts, scaffolding, etc. for High Power Factor Ballast/Power. Supply/Driver. Any additional cost related to or exceeding these totals must be approved in writing by AC Electronics.
- AC Electronics, Also reserves the right to use its own contractors or personnel for any labor warranty replacement

STATE LAW RIGHT. Some states do not allow the exclusion or limitation of consequential or incidental damages or the duration of time for an implied warranty. Therefore, the limitations or exclusions of consequential or incidental damage and implied warranties may not apply to certain claimants. This warranty provides the claimant with specific legal rights and claimants may have other rights that vary from state to state.

Return Information

We are happy to help you resolve any purchase problems as quickly and as easily as possible. Returns can be accepted by following the terms and conditions listed below. Please note that not all items are covered by our return policy. Before you make your purchase read AC’s complete return policy information.

Returned Merchandise Authorization

To make a warranty return, you must receive a Returned Merchandise Authorization (RMA) number. You can request an RMA by calling us during business hours or by applying online using the RMA Worksheet. Once this is complete, we will attempt to handle your request within 2 business days, however sometimes this may take up to 5 business days for processing. No products may be returned without an RMA number, which is issued by AC Electronics. Please include this RMA number on all correspondence and put it on the shipping carton of whatever product is being returned.

Defective Products

Products with written warranties will be replaced, or credited to customers account at AC Electronics’ option. For defective products, warranty periods and services vary by manufacturer and product. Not all products are covered by a manufacturer's warranty. "Rated Average Life Hours" is not a valid warranty period for lamps. All lamps may be returned within 30 days from the date of purchase, regardless of manufacturer's warranty, provided that, if used, they are only used in the applications for which they were designed. After 30 days, the customer will be charged the freight for replacement.

An RMA must be requested within 30 days of the original invoice date for non-defective product. Thereafter, all sales are final. All items must be returned in the same condition and in the original packaging and have all attachments and paperwork included that was originally shipped.

Order Cancellation

You may cancel an order prior to shipment without penalty.

If you placed an order and wish to cancel, call us as immediately during business hours. (8:00 AM - 5:00 PM Central Time, Monday thru Friday) or e-mail us at administration@ace-ballast.com. We will make every attempt to stop the shipment before it leaves the warehouse. Once shipped, however regular AC Returned Merchandise policies will apply.

Incorrect Shipments

If you should receive product not expressly ordered as the result of either our shipping error or incorrect website information, the product will be picked up by our shipper and replacements shipped at no additional charge. Please report all incorrect shipments to us within 48 hours of receipt.

Customer Requested Return of Non Defective Product

In order to keep our prices to you as low as possible, we must charge a 15% restocking fee. Shipping charges are non-refundable. It is the customer’s responsibility for insuring the return shipment and filing the shipper’s form for lost or damaged returns. All items must be returned in "as new" condition, have all accessories and be in the original packaging. All supplied blank warranty cards and owner’s manuals must be included. A Return Merchandise Authorization (RMA) number must be received prior to shipping the product back to AC Electronics. Please see the Return Merchandise Authorization information above.

Products Damaged in Shipping

All items must be inspected within 24 hours of receipt of product and reports of damaged or missing items must be made within that time. Claims made after that time will not be honored. Product damaged in shipment will be replaced at no additional charge or credited to the credit card of original charge. An RMA is required to be completed before any credit is issued or replacements can be shipped.

Contact AC Electronics for further information

Payment

AC Electronics’ Lighting Warehouse accepts American Express, Visa and MasterCard. We can ship COD through UPS, you must contact customer service for this payment type. A line of credit with 30 day net terms can be arranged for qualifying accounts. Contact a customer service representative for further information.

Other Information

AC Electronics reserves the right to change pricing and terms of business at any time without notice. In the event of pricing errors on our web site AC will inform all customers who have pending orders for that product of the revised pricing. The customer may choose to cancel the order at that time without penalty, or accept the new pricing.

AC Electronics reserves the right to refuse to sell to any customer, or to cancel any order at any time for any reason.